304 - When Public Agencies Collide

  • Course Number: C304
  • Course Title: When Public Agencies Collide
  • Course Level: Intermediate
  • IRWA Credits: 8 QEU / CEU
  • AQB Credits: Not Applicable
  • Prerequisites: Not Applicable

This managerial course presents sources of, and solutions to, conflicts between public agencies. The course is interactive, utilizing the experiences of the facilitator and participants, text material, and a progressively complex participant exercise. The goal of the course is to provide participants with insights and tools for avoiding, resolving and managing conflicts in the public sector.

Credentialing
  • An intermediate course that can be applied towards recertification.
  • Specialist: Not applicable.
Topics
  • Sources of Public Agency (PA) conflict
  • Personality and behavior factors
  • Primary drivers (motivators) of Public Agencies
  • The role of bureaucracies
  • The influence of politics
  • Processes for conflict resolution
Course Tuition Includes
  • Participant Manual
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