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304 - When Public Agencies Collide

  • Course Number: C304
  • Course Title: When Public Agencies Collide
  • Course Level: Intermediate
  • IRWA Credits: 8 QEU/CEU
  • AQB Credits: Not Applicable
  • Prerequisites:

    IRWA Course 213 “Conflict Management” (or equivalent)

This managerial course presents sources of, and solutions to, conflicts between public agencies. The course is interactive, utilizing the experiences of the facilitator and participants, text material, and a progressively complex participant exercise. The goal of the course is to provide participants with insights and tools for avoiding, resolving and managing conflicts in the public sector.

Credentialing
  • New SR/WA: An intermediate elective course that can be applied towards the RWP certification or SR/WA designation.
Topics
  • Sources of Public Agency (PA) conflict
  • Personality and behavior factors
  • Primary drivers (motivators) of Public Agencies
  • The role of bureaucracies
  • The influence of politics
  • Processes for conflict resolution
Course Tuition Includes
  • Participant Manual
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