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213 - Conflict Management

  • Course Number: C213
  • Course Title: Conflict Management
  • Course Level: Core
  • IRWA Credits: 8 QEU / CEU
  • AQB Credits: Not Applicable
  • Prerequisites: Not Applicable
This course presents specific methods for reaching collaborative solutions and minimizing negative aspects of conflict while maximizing benefits of resolving conflict. During this course, participants will learn how effective conflict management can open doors to healthier workplace relationships and more productive working relationships with both property owners as well as the general public.
Credentialing
  • Industry: A core course that is a requirement for all 4 pathways for the RWA certification.
  • Specialist: A core elective course that can be applied towards the R/W-AMC, R/W-EC, R/W-NAC certifications.
Topics
  • What is conflict?
  • Nature and consequences of conflict
  • The two consequences of conflict
  • How to identify “crazy-makers”
  • Seven common outcomes of “usual conflict”
  • How processes and outcomes separate constructive from destructive controversies
  • Why conflict is natural
  • Determine your own conflict style — self examination
  • Coping with criticism
  • Managing interpersonal conflict
  • Communication climate: key to conflict management
Course Tuition Includes
  • Participant Manual
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